Privacy Policy

Keywell Property Solutions Limited

Effective Date: 24 September 2025

Last Updated: 24 September 2025

 

Keywell Property Solutions Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Information We Collect

We may collect the following information from you when you make a booking, check in, or communicate with us:

  • Full name, address, email address and phone number.

  • Payment details (processed securely via our payment provider; we do not store card details).

  • Identification documents and proof of address (to verify bookings).

  • Guest register details, including nationality, and for non-UK/Irish/Commonwealth guests, passport details and next destination (as required by law).

  • Booking details (dates, accommodation used, special requests).

  • Communications between you and us.

2. How We Use Your Information

We process your data for the following purposes:

  • To manage and confirm your booking.

  • To verify identity and prevent fraud.

  • To comply with legal obligations, such as maintaining a guest register.

  • To communicate with you before, during, and after your stay.

  • To improve our services and respond to complaints.

  • To process payments securely via our third-party provider (Stripe).

3. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract – to provide the accommodation services you book with us.

  • Legal obligation – to comply with laws requiring us to keep guest records.

  • Legitimate interests – to ensure security, manage our business effectively, and improve our services.

  • Consent – where required (e.g., for marketing communications).

4. Sharing of Data

We only share your personal data with:

  • Booking platforms (Airbnb, Booking.com, VRBO etc.) to manage reservations.

  • Our secure payment processor (Stripe) for card payments.

  • Professional service providers such as cleaners or maintenance contractors, where necessary.

  • Government or regulatory authorities, where legally required.

We do not sell or share your data with third parties for marketing.

5. Data Retention

  • Guest register details are kept for at least 12 months in line with legal requirements.

  • Other data is retained only as long as necessary for the purposes outlined above, and then securely deleted.

6. Your Rights

You have the right to:

  • Access the data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data (where legally possible).

  • Restrict or object to processing.

  • Request data portability.

 

To exercise these rights, please contact us at:


info@keywellproperty.co.uk

7. Data Security

We use appropriate technical and organisational measures to protect your personal data. All payments are processed securely through Stripe, which is PCI-DSS compliant. We do not store card details in our systems.

8. Cookies

If you use our website, we may collect information using cookies to improve your browsing experience. You can manage cookies via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.